1. Introduction
At BidCentral ("BidCentral", "we", "our", or "us"), privacy and data security are core to how we operate. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use our auction account management services.
Because our platform handles sensitive operational and financial workflows, we apply strict safeguards to the data you share with us, including account credentials, transaction details, and customer activity records.
2. Information We Collect
2.1 Profile and Business Information
- Name, company name, phone number, and email address
- Billing and subscription-related information
- Login credentials for your BidCentral user account
2.2 Auction Platform Account Data
- Copart and IAAI account usernames and passwords (stored in encrypted form)
- Membership IDs, account identifiers, and subscription details
- Licence and document validity dates
2.3 Vehicle and Financial Records
- Vehicle attributes such as VIN, make, model, year, and lot number
- Purchase records, invoice details, and payment history
- Status information for title, delivery, and transport activities
2.4 Assignment and Activity Information
- Data related to customer-to-account assignment
- Audit and activity logs generated from assigned account usage
2.5 Technical and Usage Data
- Application logs and feature interaction data
- IP address, browser, and device-related metadata
- System usage patterns and user preferences
3. How We Use Your Information
We process your data to operate and improve BidCentral, including to:
- Deliver, maintain, and enhance platform features
- Authenticate and synchronise auction account data
- Process billing events and send transaction notifications
- Generate alerts for due invoices, expiring documents, and account updates
- Support assignment workflows and maintain account activity records
- Provide customer support and service communications
- Monitor performance and improve user experience
- Detect suspicious behaviour and protect account security
4. Data Security
We use technical and organisational controls designed to protect your information, including:
- Encryption of sensitive credentials and security-critical data
- Access controls with role-based permissions
- Routine security reviews and vulnerability monitoring
- Secure hosting environments and infrastructure safeguards
- Credential validation over protected channels
- Backup and recovery processes to support service continuity
5. Data Sharing and Disclosure
5.1 We may disclose information to:
- Service partners who support platform operations (for example, hosting, payment, and analytics providers)
- Regulatory or legal authorities when disclosure is required by law, regulation, or valid legal process
- Successor entities in the event of a merger, acquisition, restructuring, or asset transfer
5.2 We do not:
- Sell your personal data to third parties
- Expose auction account credentials outside authorised secure systems
- Use your data for advertising without clear consent
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal obligations
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To submit a privacy request, contact: admin@bidcentral.io.
7. Retention of Information
We keep personal information for as long as needed to provide services, maintain legitimate business records, and comply with legal or regulatory requirements. When retention is no longer necessary, we securely delete or anonymise the data.
8. International Transfers
BidCentral primarily operates in the United Arab Emirates. If you access the platform from another country, your information may be processed in the UAE and other jurisdictions where our service providers operate, subject to appropriate safeguards.
9. Policy Updates
We may revise this Privacy Policy from time to time. Material updates will be posted on our platform, and where appropriate, we will notify users through service channels.
10. Contact Information
If you have questions about this Privacy Policy or our data handling practices, don't hesitate to get in touch with us:
Email: admin@bidcentral.io
Address: ULEARNA TECHNOLOGY LTD LLC, England, United Kingdom