# Privacy Policy

1. Introduction
At BidCentral ("BidCentral", "we", "our", or "us"), privacy and data security are core to how we operate. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use our auction account management services.
BidCentral is a product of ULERNA and is operated as part of ULERNA’s technology and service ecosystem.
Because our platform handles sensitive operational and financial workflows, we apply strict safeguards to the data you share with us, including account credentials, transaction details, and customer activity records.

2. Information We Collect

2.1 Profile and Business Information

  Name, company name, phone number, and email address
  Billing and subscription-related information
  Login credentials for your BidCentral user account


2.2 Auction Platform Account Data

  Copart and IAAI account usernames and passwords (stored in encrypted form)
  Membership IDs, account identifiers, and subscription details
  Licence and document validity dates


2.3 Vehicle and Financial Records

  Vehicle attributes such as VIN, make, model, year, and lot number
  Purchase records, invoice details, and payment history
  Status information for title, delivery, and transport activities


2.4 Assignment and Activity Information

  Data related to customer-to-account assignment
  Audit and activity logs generated from assigned account usage


2.5 Technical and Usage Data

  Application logs and feature interaction data
  IP address, browser, and device-related metadata
  System usage patterns and user preferences


3. How We Use Your Information
We process your data to operate and improve BidCentral, including to:

  Deliver, maintain, and enhance platform features
  Authenticate and synchronise auction account data
  Process billing events and send transaction notifications
  Generate alerts for due invoices, expiring documents, and account updates
  Support assignment workflows and maintain account activity records
  Provide customer support and service communications
  Monitor performance and improve user experience
  Detect suspicious behaviour and protect account security


4. Data Security
We use technical and organisational controls designed to protect your information, including:

  Encryption of sensitive credentials and security-critical data
  Access controls with role-based permissions
  Routine security reviews and vulnerability monitoring
  Secure hosting environments and infrastructure safeguards
  Credential validation over protected channels
  Backup and recovery processes to support service continuity


5. Data Sharing and Disclosure

5.1 We may disclose information to:

  Service partners who support platform operations (for example, hosting, payment, and analytics providers)
  Regulatory or legal authorities when disclosure is required by law, regulation, or valid legal process
  Successor entities in the event of a merger, acquisition, restructuring, or asset transfer


5.2 We do not:

  Sell your personal data to third parties
  Expose auction account credentials outside authorised secure systems
  Use your data for advertising without clear consent


6. Your Rights
Depending on your jurisdiction, you may have rights to:

  Request access to personal information we hold about you
  Request correction of inaccurate or incomplete information
  Request deletion of personal information, subject to legal obligations
  Object to or restrict certain processing activities
  Request a copy of your data in a portable format
  Withdraw consent where processing is based on consent

To submit a privacy request, contact: admin@bidcentral.io.

7. Retention of Information
We keep personal information for as long as needed to provide services, maintain legitimate business records, and comply with legal or regulatory requirements. When retention is no longer necessary, we securely delete or anonymise the data.

8. International Transfers
BidCentral primarily operates in the United Arab Emirates. If you access the platform from another country, your information may be processed in the UAE and other jurisdictions where our service providers operate, subject to appropriate safeguards.

9. Policy Updates
We may revise this Privacy Policy from time to time. Material updates will be posted on our platform, and where appropriate, we will notify users through service channels.

10. Contact Information
If you have questions about this Privacy Policy or our data handling practices, don't hesitate to get in touch with us:

  Email: admin@bidcentral.io
  Company: ULERNA (BidCentral product owner)
  Address: ULEARNA TECHNOLOGY LTD LLC, England, United Kingdom